We accept payments by Credit Card (Visa and Mastercard). We are working to provide other payment gateway methods such as Afterpay or Ezypay.
Dispatch, Deliveries & Shipping Policy
- Shipping is within Australia only.
- We offer a flat rate shipping fee of $9.95 on all orders within Australia using Australia Post. You also have the option of upgrading to Express Post for $16.95. We normally ship orders daily during weekdays. Orders are dispatched the next business day.
- We offer free shipping on all orders above $150 (after any discounts)
- All parcels sent are trackable and you will receive a confirmation that your order has been shipped. If you have not received your parcel please contact us and we will contact Australia Post to investigate. The delivery provider does not provide any provision on how their service operate. We cannot be held accountable for deliveries once your orders have left our warehouse although we will work with you in trying to locate your goods.
Free Local Pickup
We offer free local pick up of your order from us. We are located in Ellenbrook WA. Please contact us at firstname.lastname@example.org and we can arrange a pick-up time.
Returns, Refunds & Exchanges Policy
We consider that customers may not be entirely satisfied with their online purchases. In this instance, you have 7 days to return an item from the date you received it for a full refund or exchange of the costs of the item excluding the shipping costs. To be eligible for a refund or exchange, your items must be unused and in their original packaging.
We will check your returned items and send you a notification of receipt. We will then notify you of the status of your refund/exchange after inspecting the products.
If we are happy with the condition of the goods we will proceed to refund your money back onto your credit card. If you have chosen to exchange the products, we will contact you to ask for your new preferences depending on availability at that time.
All postage costs associated with returns and exchanges are the customers’ responsibility. Shipping costs are non¬-refundable. If you wish to receive a refund, the cost of shipping will be deducted from your refund. When exchanging a product, you will be required to pay the shipping costs for the new deliveries. You can also drop off the returns to our business in Ellenbrook.
Warranties & Faults
If you find defects and faults with your products, please contact us within 48 hours of receiving the goods and we will endeavour to rectify the situation. We will pass on your information to the product distributor and we will notify you once we hear back from the distributor. This process can take up to 14 business days during peak times. You can email us pictures of the faults at email@example.com. Please be advised that wear and tear is not covered under warranty as they are a normal part of any products made and used. All items listed on Petite Lunch website may have slight colour and packaging variations due to computer settings.
Petite Lunch is an Australian registered business. We are located in Western Australia 6069. ABN 71 163 562 245.